1. Overview & General Policy
At Blue Pharaoh Premium Edibles, LLC ("we," "our," or "us"), we are committed to offering high-quality premium edible products. Due to health, safety, and sanitary regulations regarding food items and consumables, all sales of food, edible, or drink products are final.
Please review this policy carefully before placing an order on eatbluepharaoh.com.
2. No Returns on Food, Edible and Drink Items
In compliance with food safety guidelines and state regulations:
No Returns: We do not accept returns or exchanges for any food items, edible products, drinks or consumables once they have left our facility.
No Refunds for Change of Mind: Refunds will not be issued for personal preference, taste preference, change of mind, or improper storage after delivery.
3. Damaged, Defective, or Incorrect Orders
We take great care in packaging and fulfilling every order. However, if your order arrives damaged, defective, or incorrect, please follow the procedure below:
Notification Window: Contact us within 7 days of delivery.
Required Information: Provide your order number, a brief description of the issue, and clear photographs showing the damage, defect, or shipping error.
Resolution: Upon verification, we will, at our sole discretion, issue a replacement shipment or a store credit/refund for the affected item(s).
4. Order Cancellations
Before Shipment: Orders may be canceled for a full refund only if the request is received before the order has been processed or dispatched for shipping.
After Shipment: Once an order has been fulfilled or shipped, it cannot be canceled, redirected, or refunded.
5. Refund Processing (If Applicable)
In the rare event that a refund is approved by management:
Refunds will be processed back to the original method of payment within 5–10 business days, depending on your financial institution.
Original shipping costs are non-refundable unless the return/refund is due to an error on our part (e.g., wrong item sent).
6. Contact Us
If you have questions regarding your order or this Refund Policy, please reach out to customer support:
Blue Pharaoh Premium Edibles, LLC
eatbluepharaoh.com
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